Understanding and Combatting Insurance Fraud

Understanding and Combatting Insurance Fraud is designed to equip insurance professionals with the knowledge and strategies needed to tackle fraud effectively. In partnership with Clearspeed, the market leader for assessing risk in speech, the course begins by defining insurance fraud and exploring its impact on the industry, followed by a historical overview that highlights the evolution of fraudulent activities and the psychological factors driving them. Participants will gain insights into the quantification of fraud levels within the industry, the impact on consumers, and the role of external factors such as economic changes and technological advancements. The course also delves into modern challenges and solutions, focusing on the rise of AI in both committing and detecting fraud, the integration of fraud detection with digital claims management, and the importance of aligning these practices with customer experience. Through a series of video interviews, industry experts share best practices in investigation techniques, preventative measures, and the implementation of robust internal controls, all aimed at reducing fraud risk while maintaining operational efficiency.

The course comprises of 13 video modules totalling around an hour and fifteen minutes of viewing time, and is followed by a multiple choice assessment which should take users up to 15 minutes to complete.